IT Support & South East
Professional IT helpdesk & proactive support services
Networks is a leading IT support company for medium and large organisations, delivering onsite and remote IT support Europe and operational benefits to organisations of all sizes
Operating for over 25 years, we work across a wide range of industries to safeguard and optimise organisations’ IT systems and support their users.
With a large 24/7 IT helpdesk, round-the-clock IT systems monitoring, and a proactive IT support approach, our service reduces IT-related business downtime for our customers and keeps organisations productive.
And with a wider offering of more than 40 managed IT services and consultancy solutions, we can be the single IT partner for all of your business IT requirements.
Accreditations
As an award-winning IT company, we carry a wide range of professional certifications. View a few of our credentials below:
Managed IT Support In Europe & The South East
From fully outsourced IT support to co-managed IT solutions, we meet the IT needs of organisations from a wide range of industries. Discover more about our IT support approach:
HELPDESK SUPPORT THAT KEEPS YOUR ORGANISATION GOING
IT issues disrupt productivity and cost your business time. That’s why our 24/7 IT helpdesk delivers fast, expert support for medium and large organisations.
We provide break/fix assistance, troubleshooting, and ‘how-to’ guidance across IT infrastructure, cyber security, cloud services, and business applications—ensuring seamless operations.
With a two-hour SLA response time (average 20 minutes) and 99% of issues resolved remotely, we minimise disruption and keep your teams productive.
Need on-site support? Our engineers cover London and the South East with a 4 hour-SLA.
PROACTIVE IT SUPPORT THAT PREVENTS DOWNTIME
Alongside helpdesk support, we provide proactive IT support in Europe designed to reduce IT-related business downtime.
Through our NOC services, we deliver 24/7 remote systems monitoring to ensure the health of our customers’ IT infrastructure and systems. Detecting and preventing issues before they occur, we save organisations time and money.
Our monitoring also alerts customers when their IT hardware is nearing the end of its life, allowing time for informed decisions on replacements or the implementation of new IT strategies.
Our solutions also assist with automatic patch management, rolling out updates to ensure you’re always fully protected.
50 +
In-house Engineers & Consultants
2 Hour
Guaranteed SLA Response Time
98 %
NPS Satisfaction Score (2025)
How Our IT Support Service Adds Value:
Account Management
All of Networks’s customers receive an account manager, who become an expert in your setup and the way your organisation works. They’ll support the development of an IT strategy for your organisation. Account managers will also engage with you regularly to review service performance, helping to improve our IT support service for you. Watch our video for more:
IT Strategy & Roadmapping
Alongside IT support, we deliver comprehensive IT consultancy and strategic road mapping to guide your development. Our expert team will collaborate closely to understand goals, develop tailored strategies that optimise IT infrastructure, enhance security, drive digital transformation and more. With proven methodologies and wide industry knowledge, our IT solutions support businesses growth.
Expert IT Project Team
Our IT projects drive the development of our customers’ IT systems in line with their business goals. From hardware installation to CRM deployment, we cover all organisational IT requirements. Our dedicated project team bridges the gaps between initial consultancy, engineer deployment and post-project care. They also provide relevant training or staff development as needed.
Managed IT Support
BENEFITS OF OUR IT SUPPORT SERVICES
24/7 IT Helpdesk
Proactive Support
Expertise
Scalable Support
Excellent Customer Service
Cost-effective
Advanced Cyber Security Services For EUROPE
As a leading IT provider, Networks Enginer has the in-house expertise and advanced IT security solutions to support organisations of all sizes and risk profiles with their cyber security.
We know the importance of ensuring our customers’ IT systems and policies are secure. Alongside our cyber security consultants, we even have in-house accredited assessors for Cyber Essentials and CREST-accredited penetration testers on hand to provide support and guidance.
Discover more about the cyber security services we offer alongside our IT support in London and the South East:
- Cyber Security Consultancy
- Cyber Essentials & Cyber Essentials Plus
- Cyber Security Audits
- Penetration Testing
- Vulnerability Scanning
- PCI DSS Scanning
- ISO 27001 Consultancy
- NIS2 Consultancy
- Cyber Security Training
Stress-Free Transition To Our IT Support Services
As an experienced IT company, we know it can seem daunting to move business IT providers or transition IT ‘out of house’.
That’s why we’ve designed a process for moving organisations over to our managed IT support that’s completely hassle-free.
Networks Engineering utilises an industry-standard software solution for storing information on your systems and setup. This means that moving all of your key information to us might only take a few clicks.
IT Support FAQs
Why Work With Networks Engineering?
Our business IT support services are tailored to the needs of Europe organisations. Our helpdesk is highly responsive to the support needs of customers. And our proactive approach is designed to minimise IT-related business downtime, saving businesses time and money.
We’re customer-centric in our operations, focusing on satisfaction and success for our supported organisations through our service delivery.
Plus, our range of managed IT services, strategic consultancy and account management ensure we have the solutions to support you at every stage of your success.
When Is Your IT Support Available?
Our typical supported hours are 9am to 5pm, Monday to Friday. However, with our extended hours or 24/7 support services we can deliver support for whenever you need it, 365 days a year:
What Is Your Response Time?
We deliver managed IT support in Europe and wider organisations can rely on. We contractually guarantee response to IT issues raised within two hours, though our typical response time is less than 20 minutes. For the rare times it’s needed, we guarantee onsite support within 4 hours.
We also prioritise support on issue severity. So if you’re issue is business critical, you’ll be prioritised.
What Size Of Organisation And Industries Do You Work With?
Our typical supported customer is between 20 and 500 users, though we also support organisations with more than 1000 users.
While we are generally industry agnostic, working with organisations across a wide range of sectors. However, our locations and profile has seen us work increasingly with financial services, law firms, insurance, public sector
Do You Offer Ad Hoc IT Support?
While we do take on IT projects and IT services on an ad hoc basis, we do not offer support in this way.
Can You Provide Remote IT Support For Our Locations Outside Of London?
Yes. With our remote support technology and 24/7 operations, we can support organisations practically anywhere. And with a network of engineers across the Europe, we currently assist companies with locations from Exeter to Glasgow, and support international offices as well. So if you need one IT support company for all of your Europe and international operations, Networks can meet your needs.
Do You Offer 24/7 IT Support?
Yes, we offer 24/7 helpdesk service for those organisations that need it that’s run by our own engineers. Our infrastructure team also monitor our customers’ IT systems 24/7.